To provide our customers with the best possible repair experience. To schedule service calls based on our customer's needs and go above and beyond their expectations while still maintaining fair pricing and fixing our customers appliances right the first time.
We take the Customer-First approach to business...
At Big Lake Appliance Service, customer satisfaction is our top concern. We believe that customer service is about making sure you’re happy every step of the way. From the moment you call one of our Customer Care Specialist to the moment one of our expert technicians has your appliance working again, we have procedures in place to ensure your appliance service experience is hassle- and worry-free. Every service call is pre-screened and parts come with our technicians so your appliance can be fixed right the first time. Sometimes we will need to order parts and we will schedule our return visit on the spot. We know your time is valuable and we aim to get your appliance fixed right, fast , and the first time.
"Fix it like you would for your mom" What has been my moral compass throughout my career is a promise to fix every appliance like I would for my Mom. No shortcuts. Be respectful. Work hard and always clean up my own mess!!
Meet Our Team
Bo has been in the appliance service business for over 23 years. Starting out working for his dad in Northern Michigan doing sales and delivery, Bo found his passion in fixing appliances and building friendships with his customers. After a move to Grand Rapids, Bo honed his craft while working for a couple of the most well respected service companies in the area, where he became an expert in refrigeration and appliance repair. Bo and his wife Anne have four boys and have been an active volunteers with the Boy Scouts of America ™ for the past 20 years and enjoy attending their children's band performance and sporting events. Bo enjoys backpacking with his family and friends and loves nothing more than spending time with his boys fishing at Nana's cabin up North. .
Anne is a familiar voice on the phones a few days a week and manages our extensive inventory of factory original parts. Her main duties include making sure your parts come on time and and ready for scheduling. She also works part time at a farm school working with preschool age children. Her hobbies include making hand crafted quilts for family and friends, paddle boarding, playing with her very busy Mastiff Jersey, and spending her summer days with her feet in the sand at the Big Lake!!
Tyler joined are team in 2020 as a Jr. technician after spending 5 years as a lead fabricator and tech in the dental lab. Training under owner Bo Williamson, Tyler is an excellent communicator and has already become a laundry and cooking specialist . He loves working on LG and Samsung laundry products. Newlyweds, Tyler and his wife Allisson, a RN, live in Gowen with their two dogs Copper and Zoey. Tyler enjoys off-roading with his Jeep™ Club, playing video games with friends online, and spending time with family boating on the Big Lake .
Rob joins are team in 2021 as a Senior Technician with 12 years of experience. He is experienced in all major brands and is a licensed Refrigeration specialist. He's well versed in Samsung and LG products which makes him a great asset. Rob is new to West Michigan, but is looking forward to riding his road bike on the hundreds of miles of trails West Michigan has to offer. He enjoys online gaming but is looking to get involved in the community.
Dustin joins our team in 2021 as a our newest trainee. Currently, he is training under our two Senior technicians and he is looking forward to getting on the road himself when he is ready. Dustin comes to us with 6 years in the manufacturing world where he used and worked on large industrial equipment. He's excited to use this experience as he transitions into appliance repair and looks forward using his new skills to serve Big Lake customers. Dustin is an avid outdoorsman and loves Bass fishing as much as anything. He also, is a recent first time homeowner so he enjoys home improvement projects .
Kristen is our Senior Customer Care Specialist and Warranty Administrator. She joined our team a year ago after spending several years with a tier two Automotive supplier. Kristen is here to answer your calls and make sure all your scheduling needs are met. She is a mother of 2 active boys and spends many fall and spring days watching them play baseball. Summers are spent enjoying their pool with family and friends, attending concerts (specifically Dave Matthews Band), going to Whitecaps or Tigers games. Kristen and her family loves their trips to Drummond Island to visit family and loves dining with friends and enjoying Craft Beer.
We had an issue with our brand new LG washer that required a service inspection. Big Lake was assigned to our case. Within a couple of hours of our call to LG, Big Lake called us back and organized a relatively quick service date. Bo came out exactly on time found the problem and ordered a replacement part. It took 2 weeks for the part to ship (a supplier issue, not Big Lake's) but Bo returned to complete the repair soon after the parts arrived in Muskegon. Bo and the support staff at Big Lake were exceptional and I will be calling them for any future appliance issues at my house. 5 out of 5 stars.
Grand Haven, MI
Big Lake Appliance Service is by far the best! Bo and his team are responsive, service oriented, friendly, efficient and get it done right the first time! He has repaired a number of our appliances, including our dishwashers from NZ and our clothes washer. His prices are fair and his appointments kept with precision. He’s versatile, and is qualified to work on a wide range of various brands and knows his stuff, inside and out. Highly recommend this firm!
Grand Rapids, MI
As a Home owner for over 27 years we have experienced many ups and downs with our Appliances through the years, we knew going in home ownership that it would and could be frustrating, but it’s been with great luck that we found the services of Bo Williamson about 15 years ago to help get us through some of those frustrating appliance’s and small home repair times as they pop up. When it’s time to need appliance, repair done we always call Bo first for any of our appliances needs, including being installed, repaired and even for recommendations of brands when we choose to purchase new ones. My wife, Amy and I can’t stress enough how we have always been completely satisfied with his performance, commitment and how he always does an excellent job in a timely manner, has access to the proper tools and parts, is always punctual, and always offer’s the most competitive rates around. We have also hired or reached out to him on occasion for extra jobs that are above, or skill level and he always comes through with a kind and professional and attitude and work ethic and above all we feel he is as honest as they come and always does exactly what we ask of him. Amy and I would always be happy to recommend the services of Bo Williamson as we always do to our family and friends and we will never call anyone else. 5 stars service in our opinion
Duane and Amy Young