We realize there's some questions that always come up. Here's a few answeres that may help provide clarification about our business and our services.
Do you like Pets?
We Love Pets!! But, sometimes they just don't like us! If your pet is aggressive by nature or doesn't like strangers in the home, we ask that you place your pet outside or secure somewhere else in the home. Sometimes, being in your pets home may cause your pet to become upset or begin to act up during the visit. We find some pet behavior to be extremely distracting to our technician and unhealthy for your pet. It is for those reasons, our technician may politely request you to secure your pet. In the event that you deny our technicians request, our technician may terminate the visit and you may be responsible for all charges that have already been incurred.
Can I smoke while you are here?
All our technicians are non-smokers and non tobacco users and for their healthy and safety we ask that you refrain from smoking during our visit. We also realize that some of you be Medical Marijuana users. We respect your right to do what you want in your home but 2nd hand smoke may alter our technicians ability to repair your appliance or affect his ability to operate technical equipment or drive his vehicle. It is for that reason we will not be able to enter you home unless it is free of marijuana smoke.
Do I have to be home during service?
We prefer the owner of the home to be home during the service visit but it is not necessary. We will gladly work with family, neighbors, or friends to complete the service request and keep you up to date during the visit with text or phone call updates. Payment is required at the end of the visit and can be obtained over the phone.
Do you use used Parts?
We never install used parts unless the OEM part is no longer available. In the case of an obsolete part, we will do our best to get the part from any source possible and sometimes that mean purchasing used parts. Used parts are a last resort and carry no warranty.
Can I order the part and have you install it?
For liability reasons we can not install a part that we did not provide for you. Unfortunately there are a lot of aftermarket products out there that just do not meet our standards nor the standards of the manufacturer. We only by OEM parts from authorized part distributers.
Do you carry insurance?
Yes we are fully insured in the event that we are found at fault for damage to your home. Proof of insurance can be provided at your request.
I'm worried about you damaging my floor. What can you do to protect it ?
All technicians will wear shoe covers at your request and if pulling out your appliances necessary, we use custom 1/8 in. hardboards that lay over your existing floors and provide protecting against scratches and dents. You may be asked to sign a waiver if our technician is unable to use these boards due to space restrictions or installation limitations.
Can I Drop off in appliance for repair ?
Sorry no...at this time we do not offer drop off service. We are fully setup to work on any household appliance in your home.
What are your office hours?
8:00am - 5:00 pm Monday - Friday