about us

our mission

To provide our customers with the best possible repair experience. To schedule service calls based on our customer’s needs. Go above and beyond their expectations while still maintaining fair pricing. Fixing our customers appliances right the first time.

our philisophy

The Customer is First in our Business

At Big Lake Appliance Service, customer satisfaction is our top concern. We believe that customer service is about making sure you are happy every step of the way. From the moment you call one of our Customer Care Specialists, to the moment one of our expert technicians has your appliance working again. We have procedures in place to ensure your appliance service experience is hassle and worry-free.

Every service call is pre-screened and parts come with our technicians, so your appliance can be fixed right the first time. Sometimes we will need to order parts and we will schedule our return visit on the spot. We know your time is valuable and we aim to get your appliance fixed right, fast and the first time.

our team

get to know our team of experts

Bo Williamson

owner & senior Technician

About Bo

Bo has been in the appliance service business for over 23 years. Bo found his passion for fixing appliances while working for his dad in Northern Michigan. After a move to Grand Rapids, Bo honed his craft with service companies in the area. Bo and his wife Anne have four boys and have been active volunteers with the Boy Scouts of America™ for the past 20 years. Bo loves spending time with his boys fishing at Nana's cabin up North.

Anne williamson

Co-Owner & customer care specialist

About anne

Anne answers phones and manages our extensive inventory of factory original parts. She makes sure your parts come on time and and ready for scheduling. She also works part time at a farm school with preschoolers. Her hobbies include quilting, paddle boarding, playing with her Mastiff Jersey and spending her summer days with her feet in the sand at the Big Lake!!

Brynn

Office Administrator

About Brynn

Brynn returns to us after a couple year break caring for her four children during the pandemic. She comes to us as an office administrator and relief help on phones on our busier days. Her main responsibility will be to serve as a quality control coordinator, making sure we can follow up quicker and more often with customer issues and research warranty and part issues quicker.

kristen

senior customer care specialist

About Kristen

Kristen is our Senior Customer Care Specialist and Warranty Administrator. Kristen is here to answer your calls and make sure your scheduling needs are met. She is a mother of 2 active boys and spends many days watching them play baseball. Summers are spent enjoying the pool, attending concerts (specifically Dave Matthews Band), and going to Whitecaps or Tigers games.

Jade

customer Care specialist

About jade

Jade is our newest Customer Care Specialist. When she's not answering the phones, she enjoys doing wedding and portrait photography, spending time at the beach, a huge bowl of green grapes, and hiking with her husband.

john hawkins

installation manager

About john

John Hawkins, a Master Electrician, joined us in 2022 as an Installations Manager. John had a lengthy career as a licensed journeyman electrician and maintenance supervisor. He developed our delivery and installation team and provides professional electrical services for our appliance customers. He enjoys his time with the grandchildren, traveling the world with his bride, and playing golf with his son and father.

carter

installer

About carter

Carter joins us as an Installer, more information to come!

mitchell

technician

About mitchell

Mitchell joins us as a Technician, more information to come!

Bryan Potter