Family Owned & Operated with 25+ Years of Experience

about us

our mission

At the heart of our service philosophy is a commitment to delivering an unrivaled repair experience to our customers. We take great care in meticulously planning service calls, taking into account their individual needs and preferences. Our aim is to surpass expectations by offering exceptional service while keeping prices reasonable. We take pride in our ability to expertly repair our customers’ appliances on the initial visit, ensuring a hassle-free and gratifying repair process.

our philisophy

Our unwavering dedication to customer satisfaction drives us to deliver an extraordinary repair experience. We meticulously schedule service calls, accommodating our customers’ preferences to go above and beyond their expectations. With transparent pricing as our guiding principle, we commit ourselves to promptly and effectively resolving appliance issues during the first visit.

The Customer is First in our Business

At Big Lake Appliance Service, we are fully committed to customer satisfaction. We firmly believe that providing outstanding customer service means ensuring your happiness at every stage of the process. From the first point of contact with our dedicated Customer Care Specialists to the successful restoration of your appliance by our skilled technicians, we work tirelessly to make your experience hassle-free.

To provide a hassle-free appliance service experience, we have put in place effective procedures at Big Lake Appliance Service. Every service call undergoes a detailed pre-screening process, and our technicians arrive well-equipped with the necessary parts to ensure accurate repairs during the first visit. If any specific parts need to be ordered, we promptly schedule a return visit without causing any undue delays. We understand the importance of your time and are committed to delivering prompt and dependable appliance repairs on the initial visit. Our aim is to fix your appliance correctly, swiftly, and on the first try, as we value your time greatly.

 

Awards & Accolades

Most Professional Servicer Award

We are proud to have been named the 2025 Most Professional Servicer Award winner in our category. This prestigious award was presented by the United Appliance Servicers Association at the Annual Service Training Institute in Orlando, Florida.

Each year, the MPS award is given to appliance service companies that demonstrate excellence in professionalism, customer service, and industry expertise.

We are grateful to have been recognized for our commitment to quality appliance repairs, outstanding customer service , and dedication to improvement. This achievement reflects our entire team’s hard work and reputation as a leader in the appliance repair industry.

We have placed in the top three in several previous contests as well!

most professional servicer 2025

our team

get to know our team of experts

Bo Williamson

owner & senior Technician

About Bo

Bo has been in the appliance service business for over 28 years. Bo found his passion for fixing appliances while working for his dad in Northern Michigan. After a move to Grand Rapids, Bo honed his craft with service companies in the area. Bo and his wife Anne have four boys and have been active volunteers with the Boy Scouts of America™ for the past 20 years. Bo loves spending time with his boys fishing at Nana's cabin up North.

Anne williamson

Co-Owner & customer care specialist

About anne

Anne is the co-owner and serves in an administrative and operational support capacity, bringing steady leadership and experience to the team. Outside of work, she loves spending time with her very active 2-year-old grandson. Her favorite way to start the day is waking up early to paddle board while the lake is smooth as glass. A devoted Detroit Tigers fan, Anne enjoys watching the games and getting to the ballpark as often as possible.
Ireland

Ireland

Warranty Claims Specialist

About Ireland

With over four years of dedicated experience in warranty claims, Ireland is a vital part of our team, known for her efficiency, attention to detail, and deep knowledge of claims processes. She works closely with our manufacturers to ensure claims are handled swiftly and accurately, keeping the process smooth for everyone involved. When she's not streamlining warranty claims, Ireland is cheering on the New York Yankees or singing along to her favorite Luke Combs tracks. A team player on and off the field, she also enjoys playing softball in her spare time. Her mix of professionalism, passion, and personality makes her a standout in everything she does.

john hawkins

installation manager

About john

John Hawkins, a Master Electrician, joined us in 2022 as an Installations Manager. John had a lengthy career as a licensed journeyman electrician and maintenance supervisor. He developed our delivery and installation team and provides professional electrical services for our appliance customers. He enjoys his time with the grandchildren, traveling the world with his bride, and playing golf with his son and father.

Ryan

Installer & Tech Helper

About Ryan

Ryan plays a key role in the family business, assisting with installations and larger, complex repair jobs. Outside of work, he enjoys mountain biking and bass fishing. Ryan is also a bit of a World War II history enthusiast, often diving into books and documentaries about the era.

Dustin

Technician

About Dustin

Dustin is a new technician with a solid background in property management. Though new to the industry, his hands-on experience and problem-solving skills make him a great fit for the team. One of his proudest achievements is rebuilding a hot rod from a pile of parts—showing his dedication and mechanical talent. A big family man, Dustin loves spending time with his wife and gaming with his kids or watching NBA and NFL games.

Justin

Technician

About Justin

Justin is a seasoned Senior Technician with over 7 years of experience in the industry. Known for his technical expertise and attention to detail, he takes pride in delivering quality work on every project. Outside the shop, Justin enjoys working on his BMW and taking it to the track, playing golf, walking his dog, and spending time at the shooting range with his family.

Seth

Technician

About Seth

Seth brings two years of hands-on experience with Samsung appliances and knows how to handle just about any fix you throw at him. He’s sharp, dependable, and always up for a challenge. When he’s not working, he’s probably out on the disc golf course (yes, he’s that into it) or hunting down tacos at his favorite Mexican spots.

Matt

Customer Care & Parts Specialist

About Matt

With a strong background in customer service, Matt is dedicated to providing reliable support and expert parts knowledge. He’s passionate about helping customers and always ready with a solution.Outside of work, Matt performs in local and statewide theater productions—often with his two daughters—and walks the Mackinac Bridge every Labor Day with his family. A true Disney fan, he’d visit Disney World daily if he could.
Big Lake Appliance Service