Family Owned & Operated with 25+ Years of Experience

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about us

our mission

At the heart of our service philosophy is a commitment to delivering an unrivaled repair experience to our customers. We take great care in meticulously planning service calls, taking into account their individual needs and preferences. Our aim is to surpass expectations by offering exceptional service while keeping prices reasonable. We take pride in our ability to expertly repair our customers’ appliances on the initial visit, ensuring a hassle-free and gratifying repair process.

our philisophy

Our unwavering dedication to customer satisfaction drives us to deliver an extraordinary repair experience. We meticulously schedule service calls, accommodating our customers’ preferences to go above and beyond their expectations. With transparent pricing as our guiding principle, we commit ourselves to promptly and effectively resolving appliance issues during the first visit.

The Customer is First in our Business

At Big Lake Appliance Service, we are fully committed to customer satisfaction. We firmly believe that providing outstanding customer service means ensuring your happiness at every stage of the process. From the first point of contact with our dedicated Customer Care Specialists to the successful restoration of your appliance by our skilled technicians, we work tirelessly to make your experience hassle-free.

To provide a hassle-free appliance service experience, we have put in place effective procedures at Big Lake Appliance Service. Every service call undergoes a detailed pre-screening process, and our technicians arrive well-equipped with the necessary parts to ensure accurate repairs during the first visit. If any specific parts need to be ordered, we promptly schedule a return visit without causing any undue delays. We understand the importance of your time and are committed to delivering prompt and dependable appliance repairs on the initial visit. Our aim is to fix your appliance correctly, swiftly, and on the first try, as we value your time greatly.

 

our team

get to know our team of experts

Bo Williamson

owner & senior Technician

About Bo

Bo has been in the appliance service business for over 28 years. Bo found his passion for fixing appliances while working for his dad in Northern Michigan. After a move to Grand Rapids, Bo honed his craft with service companies in the area. Bo and his wife Anne have four boys and have been active volunteers with the Boy Scouts of America™ for the past 20 years. Bo loves spending time with his boys fishing at Nana's cabin up North.

Anne williamson

Co-Owner & customer care specialist

About anne

Anne answers phones and manages our extensive inventory of factory original parts. She makes sure your parts come on time and and ready for scheduling. She also works part time at a farm school with preschoolers. Her hobbies include quilting, paddle boarding, playing with her Mastiff Jersey and spending her summer days with her feet in the sand at the Big Lake!!

Brynn

Office Administrator

About Brynn

Brynn returns to us after a couple year break caring for her four children during the pandemic. She comes to us as an office administrator and relief help on phones on our busier days. Her main responsibility will be to serve as a quality control coordinator, making sure we can follow up quicker and more often with customer issues and research warranty and part issues quicker.

john hawkins

installation manager

About john

John Hawkins, a Master Electrician, joined us in 2022 as an Installations Manager. John had a lengthy career as a licensed journeyman electrician and maintenance supervisor. He developed our delivery and installation team and provides professional electrical services for our appliance customers. He enjoys his time with the grandchildren, traveling the world with his bride, and playing golf with his son and father.

carter

installer

About carter

Carter joins us as an Installer, more information to come!

Justin

Technician

About Justin

Justin joins us as a technician. More information to come!

Stephanie

Customer Care Specialist

About Stephanie

Stephanie joins us as a customer care specialist. More information to come!

$15 OFF

your first Appliance Repair

Name

Does not apply to diagnostic fee.