We had an issue with our brand new LG washer that required a service inspection. Big Lake was assigned to our case. Within a couple of hours of our call to LG, Big Lake called us back and organized a relatively quick service date. Bo came out exactly on time found the problem and ordered a replacement part. It took 2 weeks for the part to ship (a supplier issue, not Big Lake's) but Bo returned to complete the repair soon after the parts arrived in Muskegon. Bo and the support staff at Big Lake were exceptional and I will be calling them for any future appliance issues at my house. 5 out of 5 stars.
Grand Haven, MI
Big Lake Appliance Service is by far the best! Bo and his team are responsive, service oriented, friendly, efficient and get it done right the first time! He has repaired a number of our appliances, including our dishwashers from NZ and our clothes washer. His prices are fair and his appointments kept with precision. He’s versatile, and is qualified to work on a wide range of various brands and knows his stuff, inside and out. Highly recommend this firm!
Grand Rapids, MI