about us
our mission
At the heart of our service philosophy is a commitment to delivering an unrivaled repair experience to our customers. We take great care in meticulously planning service calls, taking into account their individual needs and preferences. Our aim is to surpass expectations by offering exceptional service while keeping prices reasonable. We take pride in our ability to expertly repair our customers’ appliances on the initial visit, ensuring a hassle-free and gratifying repair process.
our philisophy
Our unwavering dedication to customer satisfaction drives us to deliver an extraordinary repair experience. We meticulously schedule service calls, accommodating our customers’ preferences to go above and beyond their expectations. With transparent pricing as our guiding principle, we commit ourselves to promptly and effectively resolving appliance issues during the first visit.
The Customer is First in our Business
At Big Lake Appliance Service, we are fully committed to customer satisfaction. We firmly believe that providing outstanding customer service means ensuring your happiness at every stage of the process. From the first point of contact with our dedicated Customer Care Specialists to the successful restoration of your appliance by our skilled technicians, we work tirelessly to make your experience hassle-free.
To provide a hassle-free appliance service experience, we have put in place effective procedures at Big Lake Appliance Service. Every service call undergoes a detailed pre-screening process, and our technicians arrive well-equipped with the necessary parts to ensure accurate repairs during the first visit. If any specific parts need to be ordered, we promptly schedule a return visit without causing any undue delays. We understand the importance of your time and are committed to delivering prompt and dependable appliance repairs on the initial visit. Our aim is to fix your appliance correctly, swiftly, and on the first try, as we value your time greatly.
Awards & Accolades
Most Professional Servicer Award
We are proud to have been named the 2025 Most Professional Servicer Award winner in our category. This prestigious award was presented by the United Appliance Servicers Association at the Annual Service Training Institute in Orlando, Florida.
Each year, the MPS award is given to appliance service companies that demonstrate excellence in professionalism, customer service, and industry expertise.
We are grateful to have been recognized for our commitment to quality appliance repairs, outstanding customer service , and dedication to improvement. This achievement reflects our entire team’s hard work and reputation as a leader in the appliance repair industry.
We have placed in the top three in several previous contests as well!
our team
get to know our team of experts
Bo Williamson
About Bo
Anne williamson
About anne
Ireland
About Ireland
john hawkins
About john
Ryan
About Ryan
Dustin
About Dustin
Justin
About Justin
Seth
About Seth